Shipping policy
Thank you for shopping with JORDAN ALEXANDER SMITH. Specializing in trendy everyday apparel and fashion garments for global consumers, our brand prioritizes precise order fulfillment and premium shipping services. We take great care in sorting, inspecting and packaging all clothing items to ensure every order is delivered correctly, retains excellent condition, and arrives within a dependable delivery window.
1. Order Processing Time
Our team processes all verified clothing orders within 1-3 business days following order confirmation, excluding weekends and national public holidays. During peak shopping seasons and promotional campaigns with elevated order volumes, standard processing timelines may be slightly extended. We will send timely email alerts to customers to inform them of any major shipping delays.
2. Shipping Rates and Delivery Estimates
Shipping costs for all apparel orders are automatically computed and clearly showcased on the checkout page prior to payment completion, ensuring full transparency of all logistics fees for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations serve as tentative estimates and are not guaranteed arrival dates. Actual delivery timelines may fluctuate due to courier service hold-ups, customs clearance reviews, adverse weather patterns, global logistical limitations and public holiday closures in destination territories.
3. Shipment Confirmation and Order Tracking
Once your fashion apparel order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email paired with unique parcel tracking details.
Tracking functionality and real-time logistics status updates will typically activate and be accessible for online monitoring within 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Incorrect Address Disclaimer
Customers are solely responsible for verifying the accuracy and completeness of their delivery address information during the checkout process to avoid misdelivery and package return scenarios.
JORDAN ALEXANDER SMITH accepts no liability for parcels misdelivered, undeliverable or returned due to inaccurate or incomplete address details provided by customers. Any packages returned as a result of address errors will incur additional reshipping charges, which are the exclusive obligation of the buyer.
5. Lost or Damaged Packages
If your shipment goes missing during cross-border transit, please reach out to our customer support team within 7 days of your projected delivery date to initiate an official logistics investigation.
If your clothing items arrive with torn packaging, fabric damage or cosmetic defects upon receipt, please submit a support ticket within 48 hours of delivery. Clear photos of damaged merchandise and original packaging are required for validation, and our team will promptly assess and resolve the issue.
6. Apparel Care and Usage Liability
Every fashion garment is packaged with tailored care guidelines covering proper wear, cleaning and storage practices. Customers are advised to follow these professional instructions for daily product maintenance. JORDAN ALEXANDER SMITH disclaims all liability for garment damage, shrinkage, fading or structural issues caused by improper care, incorrect drying, unauthorized alterations or user misuse.
7. International Shipping and Customs Notice
Global cross-border apparel shipments may be subject to import duties, customs taxes and additional clearance fees imposed by local authorities of destination countries. All such supplementary charges are borne entirely by customers and are not included in the original product price or standard shipping fees.
8. Contact Information
For any questions, concerns or clarification regarding this Shipping Policy and your order logistics status, please connect with our dedicated support team via the official details below:
Trade Name: JORDAN ALEXANDER SMITH
Phone number: +64 29 318 3218
Email: service@circuvexir.shop
Physical address: 249 Point View Drive, Dannemora, Auckland, Auckland 2016, New Zealand