Contact Us

Contact Us

Questions about a product, an order or a return? Our team in Hong Kong SAR is happy to help.

Customer service

• Email: service@circuvexir.shop
• Phone: +852 2464 6157
• Hours: Monday to Friday, 9:00 to 18:00 Hong Kong time (HKT)

We usually answer within 1 to 2 business days. Please include your order number so we can help faster.

Returns and warranty address

PUI HEI IP
San Hing Tsuen, San Hing Tsuen, New Territories Hong Kong SAR
Hong Kong SAR

Before you write to us

• For delivery questions, check the tracking link in your shipping confirmation first.
• For a damaged item, send photographs of the parcel and the product within 48 hours of delivery.
• For a parcel that has not arrived, contact us within 7 days of the estimated delivery date.

Our full terms are set out in the Shipping policy, Return and refund policy and Terms of service.